At Webcoster, we work hard to make sure every client is happy with our services. As our services involve custom work, time and resources, this policy explains when refunds are and are not applicable.
1. Website, Software & App Projects
- Before work begins: If you cancel the project before any design or development work has started, the advance payment will be refunded after deducting a 10% administrative charge.
- After work begins: Once design or development has started, the advance payment is non-refundable as it covers the time and resources already spent.
- After approval or delivery: No refunds are provided after a design, module or project has been approved, delivered or made live.
2. Monthly Services (SEO, Marketing, Maintenance)
- Monthly fees are paid in advance and are non-refundable for the current month.
- You may cancel a monthly service anytime with 15 days' written notice; no further charges will apply after the notice period.
- Advertising budgets paid directly to Google, Meta or other platforms are governed by their own refund policies.
3. Domain, Hosting & Third-Party Purchases
Domain registration, hosting, SSL certificates, premium themes, plugins and other third-party purchases made on your behalf are non-refundable.
4. Delays & Non-Delivery
If we are unable to deliver the agreed project due to reasons solely attributable to us, a fair refund will be provided for the portion of work not delivered. Delays caused by late content, feedback or payments from the client are not eligible for refunds.
5. How to Request a Refund
To request a refund, email us at info@webcoster.in with your invoice number and reason for the request. Eligible refunds are processed within 7–10 working days to the original payment method.
6. Our Commitment
We believe in long-term relationships. If you are unhappy with any part of our work, please talk to us first; we will do our best to resolve the issue to your satisfaction.